alam4d Platform Privacy Notice

This page describes what data we collect when you use alam4d and how we keep that information protected. We at alam4d take data security seriously—we use encryption for all sensitive data, limit access to staff who need it for their work, and delete data once it is no longer needed.

Our privacy approach differs from many generic entertainment platforms in one key aspect: we collect verification documents (government ID, proof of address) to comply with anti-money-laundering law. This requirement is not optional; it is a legal obligation in the jurisdictions where our platform operates. Beyond identity verification, we also track your account activity, payment history, and gaming behaviour to detect fraud and ensure fair play across our live-dealer tables, sports betting, and slot games.

This notice outlines what we collect, why, how long we keep it, and what rights you have over your data. If you have questions about our privacy practices, contact our support team via the chat channel in your alam4d account or use the contact details at the end of this notice.

Data We Collect on alam4d

We collect data in three main categories: identity data, account activity data, and device data. Each category serves a specific purpose in running our platform safely and securely.

Identity and Verification Data

When you register for an alam4d account, we collect your full name, date of birth, email address, and phone number. To comply with anti-money-laundering requirements, we also ask you to upload a government-issued ID (passport, driving licence, or national ID) and proof of address (utility bill, bank statement, or rental agreement). We verify these documents manually; our team compares your uploaded documents to your account details to ensure they match. We store these documents securely and retain them for the duration of your account plus a retention period as required by law (typically several years after account closure).

We collect payment details linked to your chosen deposit and withdrawal methods—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet accounts. We do not store your full payment credentials (passwords, PINs); we store only the account identifiers and bank details you provide so we can process deposits and withdrawals. Your payment processor (mobile banking, local payment, etc.) holds the actual payment credentials and processes transactions on your behalf.

Account Activity Data

We collect a complete record of your activity on alam4d: every deposit, withdrawal, game played, stake placed, outcome, and settlement. We record timestamps for all transactions so we can audit your account history and respond to any disputes or questions about your account. This data is stored in our database and is linked to your account balance and game history.

We also track your login activity—when and from which device or IP address you logged in—to detect unusual access patterns that might indicate account compromise. If we notice a login from a new country or device, we may send you a verification email or require you to confirm the login before your account is fully accessible.

Identity Documents: We retain your ID and proof of address for the duration of your account plus several years after closure, as required by law.
Transaction Data: We keep a permanent record of all deposits, withdrawals, and gaming transactions in your account ledger.
Login Records: We retain login activity logs for fraud detection and account security purposes, typically for 12 months.
Chat and Support: We keep records of your chats with our support team as long as your account is active, plus 6 months after closure.

Device and Technical Data

When you access alam4d, we collect technical information about your device: your IP address, browser type, operating system, and device model. We use this data to troubleshoot technical issues, detect fraud (for example, if your account is accessed from multiple countries in a short time), and maintain platform security. We also set cookies on your device to remember your login session and your table preferences.

We do not sell this data to advertisers or marketing companies. We use it only to operate alam4d, comply with law, and prevent fraud.

How We Use Your Data and Your Rights on alam4d

We use your data for five main purposes: providing the service, complying with law, detecting fraud, improving our platform, and responding to your requests. We do not use your data for marketing unless you explicitly opt in (which you can do or undo at any time in your account settings).

Data Retention and Deletion

We retain your data as long as your account is active. After you close your account, we keep identity and transaction data for a legally mandated retention period (typically 5–7 years for financial records), then delete it. You can request deletion of certain non-essential data—such as support chat history—even while your account is active by contacting our support team. We will honour deletion requests for non-essential data within 30 days, unless the data is subject to legal hold.

Third Parties and Data Processors

We share your data with the following third parties only as necessary:

Payment processors: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet. We send them your payment details and transaction information so they can process your deposits and withdrawals.
Anti-fraud services: We use third-party fraud detection tools to analyze your account activity and detect suspicious patterns. These services receive anonymised transaction data and device information.
Live-dealer studios: Our studios in Jakarta, Surabaya, and other locations receive data about your table session (your username, stake, and outcome) so they can settle your games correctly.
Law enforcement: We may share data with government agencies, regulators, or law enforcement in response to legal demands, court orders, or regulatory investigations. We will notify you of such requests unless legally prohibited from doing so.

We do not share your data with third parties for marketing or advertising purposes without your explicit consent.

Data Location: Our servers may sit outside your jurisdiction. By using alam4d, you acknowledge that your data may be transferred to, stored in, and processed outside Indonesia. We maintain the same data protection standards regardless of server location.

Your Rights Over Your Data

You have the following rights with respect to your data on alam4d:

Access: You can view your account data, transaction history, and profile information at any time by logging into your alam4d account.
Correction: You can update your email, phone number, and payment details in your account settings. To update identity information (name, date of birth), contact our support team with documentation.
Deletion: You can request deletion of non-essential data (support chat history, marketing preferences) by contacting our support team. Essential data (identity, transactions) is retained for legal compliance.
Data portability: You can request a copy of your account data in a structured format by contacting our support team. We will provide your request within 30 days.
Opt-out of marketing: You can disable marketing emails and SMS in your account settings at any time.

Contact Us About Privacy on alam4d

If you have questions about our privacy practices, want to exercise any of the rights listed above, or believe we have mishandled your data, contact us via the support chat channel in your alam4d account. Our team will respond within 5 business days. For formal privacy complaints, you may also contact the data protection authority in your jurisdiction, if applicable.

We may update this privacy notice from time to time. We will notify you of material changes by email or by displaying a notice on alam4d before the changes take effect. Your continued use of alam4d after such notice constitutes your acceptance of the updated privacy notice.

alam4d Data Protection Team

Privacy and security

We at alam4d treat your data as a trust. We encrypt it, limit access, retain it only as long as necessary, and respond to your requests transparently. If you ever have concerns about how we handle your information, our support team is available via chat during business hours.

Service Availability Notice

Our privacy policy and all data protection practices described on this page apply only to jurisdictions where alam4d services are legally available. We do not collect data from users in jurisdictions where our services are prohibited. If your location is outside the jurisdictions where we operate, you cannot create an account and this policy does not apply to you. Service availability varies by region and is governed by applicable local law. Users may verify whether alam4d services are available in their jurisdiction by attempting to register an account; the registration page will indicate whether the service is available in your location.